Description

Our client is looking for people who thrive in a fast paced, solutions oriented and creative environments.

The Software Support Engineer is a focal point within the client’s software and hardware organization for customer support activities. Specifically, in this role, the individual(s) will provide remote and field support to our customers and operations teams for the installation and configuration of the system supporting robotic hardware. The Support Engineer will work proactively and in response to ad-hoc support calls to ensure the software and hardware system is running properly in the production warehouse automation environments of our customer.

Requirements

Required:

• 1+ years of IT infrastructure production support experience
• Linux, Windows exposure
• Understanding mechanical system of the robots
• Intermediate spoken English level
  
  
  

Desired:

• Rabbit MQ or Kubernetes/Ansible experience
• SQL/SQL Server
  
  
  

Job responsibilities

• Provide escalation support for short-term problem resolution activities
• Perform validation activities for support tools
• Ownership and resolving situations of the stuck bots, handling cases via validation; bots’ cameras issues
• Ownership for new SW versions remote deployment to the production bots
• Creating documentation of system-level functionality from a support perspective.
• Work under pressure in restoring high-priority systems to operations
• Flexible work hours. Weekends shifts.
  
  
  

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.