Job Description

Event Support : Accompany robots during rentals at events, ensuring optimal performance, providing on-site monitoring, and safeguarding the equipment throughout the event. Should have the physical strength to lift safely and carry robots during setup and transport.

Maintenance & Support : Maintain robots in excellent working condition, conduct regular cleaning, assist with logistics, and support delivery operations. Assist the Innovation Manager in conducting repairs and promptly report any technical issues on-site to enable quick resolution and ensure smooth functioning.

Performance Testing : Conduct robot testing and hardware diagnostics to ensure optimal functionality. Document test procedures and results, identify faults, and assist in troubleshooting. Provide basic setup support and report complex issues to the Innovation Manager for further resolution.

Customer Support : Respond promptly to customer inquiries via phone, chat, email, or walk-ins. Provide accurate information, deliver product demonstrations when required, and ensure timely handling of sales inquiries by coordinating with the relevant team.

Event Participation : Actively contribute to exhibitions, expos, and company-led initiatives by assisting with robot demos and engaging visitors. Support content creation for social media by capturing event highlights and showcasing robot interactions for promoting brand visibility online.

Requirements

• Degree or diploma in a technology-related field (e.g., Robotics, IT, Electronics, or Engineering).
• Hands-on experience with IT hardware, basic diagnostics, and robot handling.
• Proficiency in Microsoft Office and Zoho applications, especially Zoho CRM and Zoho Finance.
• Strong attention to detail with the ability to document testing, issues, and customer feedback accurately.
• Excellent communication and interpersonal skills for customer interaction, demos, and support.
• Ability to work under pressure, manage multiple tasks, and meet tight deadlines with minimal supervision.
• Willingness to travel for events, assist in lifting/carrying robots, and adapt to dynamic exhibition environments.
  
  

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