The Hardware Field Application Engineer is a customer-facing technical support role from pre-sales to post-sales, responsible for pitching Broadcom Ethernet switch/PHY/optics solutions, driving system architecture discussions, creating strategic plans to win customer projects and assisting customer board/system validation.
Scope of work
Technical role for pre-sales activities
Regularly communicate with customers about Broadcom product updates and new features
Identify and win strategic opportunities with Sales and BU resource
Propose Broadcom solutions as per customer requirements and market trends
Technical role for post-sales activities
Assist pre-design simulation and Q&A
Review customer hardware schematics and layout design
Support customer board bringing-up and system validation
Drive customer designs to production
Debug and troubleshoot manufacturing and field issues
Understand customer applications, requirements and plans. Help product marketing team to define right products for targeted applications/markets.
Work with hyperscaler/OEM/ODM customers and BU’s technical teams on a daily basis
Manage customer projects and provide deep-dive reports from technical and business perspective
Develop and maintain constructive relationships with customer engineers, technical leads and product marketing and manufacturing staff to gain insights to the workings of customer business
Collect market dynamics and intelligence for sales and BU to set right objectives and strategies
Qualifications / Requirements
Bachelor’s degree or higher in EE
8+ years working experience in hardware development of Ethernet switches/routers
Familiar with network architecture of modern hyperscale data center
Familiar with network protocols such as ROCE, TCP/IP, ECMP, tunneling and 1588
Familiar with IEEE802.3 Ethernet standards and OIF CEI-112G/224G specifications
Good knowledge of Ethernet physical layer from 1G to 800G is a must
Good knowledge of simulation tools for signal and power integrity is a must
Good knowledge of IEEE1588 is a must
Meet, talk and stay with customers for technical and business discussions
Strong verbal and written communication skill in English and Mandarin
Able to travel on demand
Experience with Broadcom Switch/PHY/DSP products is preferred
Experience with Broadcom switch SDK and CLI is a plus