Onsite Hardware Engineer

Position Title:

Onsite Hardware Engineer (L2/3)

Location:

Southampton (SO31 7AY) - Onsite Monday to Friday (No remote/No hybrid)

Shift Pattern:

Onsite Monday to Friday (No remote/No hybrid)

Salary:

£35,000 - £40,000 + Benefits

Contract Type:

12 Month Fixed-Term Contract

CDW is recruiting for an experienced Onsite Hardware Engineer (L2/3) to support critical infrastructure systems at a major customer site in Southampton. This is a hands-on engineering role focused primarily on hardware diagnostics, maintenance, and repair across a diverse range of enterprise and legacy platforms supporting a highly critical operational environment.

Working within the onsite CDW workshop and across multiple machine rooms, you will play a key role in maintaining the performance, reliability and availability of essential IT infrastructure.

What You'll Be Doing

• Providing onsite hardware support for enterprise infrastructure and bespoke systems.
• Diagnosing, repairing and maintaining IBM Mainframes, tape systems, storage arrays and server platforms.
• Supporting legacy and modern hardware including PCs, printers and custom-built systems.
• Applying electro-mechanical repair techniques and soldering skills to specialist equipment.
• Troubleshooting and resolving hardware faults within critical operational environments.
• Building strong relationships with customer stakeholders and attending technical meetings.
• Following and improving documented processes and contributing to technical knowledge sharing.
• Working independently while collaborating with wider engineering and support teams.

What We're Looking For

Essential Experience

✅ Hardware repair and maintenance experience within enterprise environments

✅ Knowledge of one or more of the following:

• IBM Mainframes (9672, 2003, 2066, 2096)
• IBM Tape Systems (3490, VTS, 3590)
• EMC DASD Storage
• STK DASD Storage

✅ Strong fault-finding and troubleshooting skills

✅ Experience working within critical or high-availability environments

✅ Excellent communication and customer-facing skills

Desirable Experience

• IBM PSeries Servers
• HP ProLiant Servers
• Dell and Sun Server platforms
• PC hardware repair and custom builds
• Dot Matrix and Laser Printer support
• Electro-mechanical repair experience
• Soldering and component-level repair skills
• AIX, HP-UX or related infrastructure knowledge

Technologies & Equipment Supported

Enterprise Infrastructure

• IBM Mainframes: 9672, 2003, 2066, 2096
• IBM Tape Systems: 3490, VTS, 3590
• EMC DASD Storage
• STK DASD Storage
• IBM PSeries Servers
• HP ProLiant Servers
• Dell and Sun Servers

Client Devices

• Lenovo ThinkStation
• IBM PS2
• Dell, HP, Compaq and Sun PCs
• Custom-built systems
• Dot Matrix and Laser Printers