Hardware Engineer

12 MONTH CONTRACT

ONSITE 3 DAYS PER WEEK

LOCATION: DALLAS, TX

Operations focused Hardware Systems Engineer supporting a large-scale bare-metal server environment (~17,000 servers) with a heavy emphasis on CPU and GPU compute availability . This role is centered on reliability, automation, and operational excellence — digging into systems and pipelines when things break and improving them so they break less often. (Not hands-on in Data center)

What you’ll be doing

• Administer and support large-scale bare-metal server infrastructure , primarily HPE and Dell platforms
• Perform server break/fix troubleshooting including hardware faults, firmware/BIOS/BMC issues, POST failures, degraded components, and system instability
• Manage server lifecycle operations: onboarding, provisioning, firmware updates, BIOS/BMC configuration, and hardware refresh kits
• Own incident response and break/fix workflows while maintaining 98%+ compute availability SLAs
• Work cross?functionally with Data Center and Networking teams during hardware incidents, including ticket creation, repair coordination, and log collection
• Interface directly with HPE and Dell vendors : gathering diagnostics, sending logs, driving RMAs, and tracking issues through resolution
• Support and troubleshoot CI/CD and automation pipelines used for server provisioning, configuration, and lifecycle management
• Dig into automation code and workflows (Ansible, scripts, pipelines) when jobs fail to understand root cause and unblock deployments
• Identify recurring operational issues and contribute to process improvements , runbooks, and reliability enhancements
• Help manage and reduce the operations backlog , prioritizing fixes, cleanup, and automation improvements

Must Have:

• Hands?on experience supporting HPE and Dell servers in production, including break/fix and hardware incident troubleshooting
• Experience with HPE iLO , Dell iDRAC , and related BMC environments
• Strong understanding of server hardware components (CPU, GPU, memory, disks, NICs, power) and common failure modes
• Experience troubleshooting automation and CI/CD pipelines that manage infrastructure (not just running them, but fixing them when they fail)
• Operational mindset with experience owning incidents, SLAs, backlog items, and process improvements
• Automation experience with Ansible, Bash, Jenkins , or similar tooling
• Exposure to GPU dense, HPC, or high-performance compute environments
• Experience improving runbooks, reducing toil, and scaling operations through automation