Hardware Engineer / Customer Support Executive

Company Description Cybernet IT Private Limited is an ISO/IEC 27001:2013 and ISO 9001:2015 certified IT services integrator delivering high-quality infrastructure solutions to a wide range of customers. The company brings more than two decades of experience in designing and deploying sophisticated IT infrastructure that reduces complexity and increases business value. Its team of dedicated professionals and certified engineers focuses on innovation and cost-effective solutions, ensuring reliable and efficient services. Cybernet IT works closely with customers to understand their needs and provide tailored, technology-driven outcomes that support long-term growth.

Role Description This full-time, on-site Hardware Engineer / Customer Support Executive role is based in Pune. The role involves diagnosing, troubleshooting, and repairing computer and electronics hardware, as well as supporting hardware deployment and configuration at customer locations. The individual will handle customer queries, provide technical support, and ensure timely resolution of hardware-related issues. Day-to-day responsibilities include performing preventive maintenance, documenting service activities, collaborating with internal teams to escalate complex problems, and maintaining high standards of service quality and customer satisfaction. The role also requires adherence to company processes, safety practices, and continuous learning to stay current with evolving hardware technologies.

Qualifications

• Candidates should possess strong skills in Hardware Development and Electronics Hardware Design.
• Candidates should possess practical experience with Computer Hardware and general Hardware installation, maintenance, and repair.
• Relevant degree or diploma in Electronics, Electrical Engineering, Computer Engineering, or a related technical field.
• Experience in customer-facing technical support or field service, with clear and professional communication skills.
• Ability to read schematics and technical documentation, and use diagnostic tools and test equipment effectively.
• Strong problem-solving skills, attention to detail, and ability to work independently as well as in a team.
• Willingness to work on-site at customer locations in and around Ahmednagar / Ahilyanagar, and manage multiple service requests efficiently.

Salary and Remuneration Commensurate with qualifications and experience