Key Skills
Industry
Job Description
Job Summary:
The Onsite Engineer is responsible to support the Installed robotic and automation systems. The role includes monitoring, reporting and taking necessary corrective action to rectify the issues to ensure all hardware and software components are functioning as required.
Qualifications:
- Bachelor’s degree or diploma in Electrical, Electronics, Mechanical, Mechatronics, or a related engineering discipline.
Experience:
- 1-4 years of hands-on experience with automation equipment, robotics systems, or industrial control systems.
- Experience of working in warehouse automation or industrial robotics is preferable.
- Prior experience with AMR/AGV systems or large-scale field implementations is an added advantage.
Detailed Roles & Responsibilities:
Daily Operations Monitoring
❖ Monitor Tower / Grafana / MD dashboards
❖ Check bot online/offline status
❖ Monitor alarms & task backlog
❖ Ensure smooth task & operation flow
❖ Recover bots from error / warning state
❖ Escalate immediately critical abnormalities
❖ Create Support tickets for each incident & follow up till closure
Breakdown & Corrective Maintenance
❖ Diagnose hardware/software failures
❖ Replace faulty components
❖ Verify fix & perform the diagnostics before release the bot from maintenance to operation
❖ Document each incident & corrective action
❖ Support RCA for recurring issues
❖ Capture photos/videos, logs evidence for all the incidents
❖ Update Support & Engineering ticket with corrective actions
Preventive Maintenance
❖ Perform routine inspections (lubrication, bolt torquing, belt tension, sensor cleaning) according to the OEM schedule)
❖ Clean sensors & inspect mechanical parts
❖ Inspect charger & battery condition
❖ Test safety systems (E-stop, interlocks)
❖ Maintain PM records
Remote Debugging Support
❖ Download and share logs with remote support team
❖ Capture and share the photos/videos during incidents
❖ Support on remote troubleshooting calls
❖ Execute troubleshooting by remote teams
ECN Implementation
❖ Coordinate and execute Engineering Change Notices (hardware/software retrofits) ensuring minimal production disruption
❖ Maintain a record of ECN Completion & pending status
Safety Audit & Validation
❖ Strictly enforce and perform Lockout/Tagout (LOTO) procedures
❖ Safety gate interlock checks and light curtain testing
❖ Ensure no safety controller & bypass at site without customer approval
❖ Periodic safety sensor validation
❖ Ensure safe isolation before maintenance
❖ Report and document safety incidents immediately
Deployment Support
❖ Support firmware/software upgrades
❖ Verify correct version after the upgrade complete and confirm system stability
❖ Perform & support validation test cases after the upgrades
❖ Maintain configuration & version records
❖ Ensure system backups before any upgrades
Spares Tracking
❖ Monitor critical spare stock
❖ Initiate replenishment before stock-out
❖ Maintain spare consumption record
Tickets and Reporting
❖ Create and manage technical tickets for every incident, breakdown, or maintenance request.
❖ Summarize work done, machine status, downtime hours, and pending roadblocks.
❖ Share daily/weekly status reports
❖ Maintain breakdown and PM records
❖ Publish and highlight the open issues list
Customer & Remote Coordination
❖ Act as single site POC
❖ Coordinate and good relationship with operations & maintenance team
❖ Share system & breakdown updates
❖ Escalate critical issues
❖ Ensure the shift handover with all the details (if applicable)
