Hardware Engineer – Implementation & Support

About Us

At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.

We serve as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.

Our culture is grounded in four core values: Agility , Ownership , Resilience , and a Sense of Fun . We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.

Join us and be part of a global, collaborative team where trust and innovation drive everything we do.

About The Role

The Hardware Engineer is a hands-on individual focused on deployment, validation, optimisation, and support of personalisation systems (e.g., passport/ID printers). Responsible for delivering robust, high-performance solutions into live environments while contributing to upstream definition and development.

Key Responsibilities 2. Operational Support & Optimisation 3. Development & Supplier Engagement (Supporting Role) ABOUT YOU

• Implementation & Delivery (Primary Focus)
• Lead FAT, SAT, CAT, and UAT testing, including test plans and acceptance criteria
• Install, configure, commission, and deploy personalisation equipment and supporting IT infrastructure
• Perform calibration, fine-tuning, and optimisation (print quality, mechanical alignment, laser engraving, document transport)
• Diagnose and resolve mechanical and transport issues (jams, misfeeds, wear, alignment)
• Support deployment into live environments and ensure successful handover to operations (readiness, training, ramp-up)
• Provide hands-on support for hardware in live environments
• Troubleshoot end-to-end issues across hardware, software, and IT layers
• Maintain system performance through calibration, optimisation, and transport tuning
• Investigate recurring issues and implement root cause fixes
• Collaborate with suppliers and internal teams to resolve defects and improve system reliability
• Ensure compliance with quality, configuration, and operational standards
• Contribute to requirements, specifications, and technical validation
• Work with R&D, IT, procurement, and suppliers to ensure integrated, supportable solutions
• Support supplier selection and performance management
• Provide input into improvements in calibration, transport reliability, and operational efficiency
• Manage risks, issues, change control, and configuration
• Maintain documentation and provide progress reporting
• Support audits, compliance, and assurance activities
• Build strong cross-functional relationships (Delivery, Engineering, IT, suppliers)
  
  

Qualifications

Education

• Bachelor of Engineering degree or related discipline
  
  

Experience

• Hands-on experience in hardware implementation and support
• Strong background in FAT/SAT/CAT/UAT, installation, and commissioning
• Expertise in calibration, mechanical adjustment, and optimisation of precision/mechatronic systems
• Proven ability to troubleshoot mechanical issues
• Experience with suppliers and live operational environments
• Strong root cause analysis, change/configuration management, and continuous improvement capabilites
• Detail-oriented, methodical, and hands-on
• High focus on quality, precision, and reliability
• Proactive, resilient, and effective under pressure
• Strong communication across technical and non-technical stakeholders
  
  

Desired experience

• Solid IT infrastructure knowledge (servers, networking, system integration)
• Experience in secure identity or regulated environments
• Exposure to manufacturing/production systems
• Knowledge of system security/hardening
  
  

Additional Information

• Regular international travel (EMEA, APAC, LATAM)
• Flexibility required for deployment, testing, and live support activities