About Us

The Missing Link have been operating in Australia for over 27 years with over 200+ staff, you will be joining a highly successful team.

Our core offerings include cyber security, hardware and software, resiliency, cloud, communications, infrastructure, consulting services and managed services.

Our Security division is one of the fastest growing Cyber Security businesses in Australia and is split into three service areas:

• Red Team (Security Consulting & Penetration Testing)
• Blue Team (Security Architecture & Engineering)
• Security Operations Centre (SOC)

We're recognised as industry leaders and accredited to the highest levels in the design, delivery, and support of the latest technologies. We partner with market-leading global and local vendors to deliver world-class business outcomes through IT transformation. Today, The Missing Link is one of the most awarded IT companies in Australia.

We have a number of focus areas and specialisation within the SOC, these are:

Defender: SOC Engineers who are responsible for the management, configuration, maintenance and handling incidents involving various security solutions, Infrastructure and cloud.

Hunter: SOC Analysts who conduct regular hunts through telemetry from various security solutions looking for IOCs and BIOCs

Watcher: SOC Analysts who triage and investigate alerts from various security solutions but primarily from EDR and SIEM

Responder: SOC Analysts who lead or contribute to the progression and resolution of Incident Response scenarios

Due to a strategic expansion of our CyberArk Managed Service offerings, we’re looking for a Senior SOC Enginee r to join our Defende r team. This role is critical in supporting the delivery and ongoing management of our Identity Management (CyberArk ) solutions across multiple clients

.As part of your role, you’ll be responsible for configuring, maintaining, and supporting our CyberArk solutions. You'll be working alongside our talented engineers to manage the onboarding of new clients, ensure service delivery excellence, and help drive the expansion of our SOC capabilities.

We believe in investing in and developing our people through a variety of training and education programs. When you first come on board, you’ll be given a structured training and development plan that is tailored to you and your previous experiences. This will include a combination of industry qualifications as well as vendor-specific certifications specific to your role.

Essential Skills and Experience:

• Proven experience in CyberArk (Identity Management, PAM) configuration, management, and troubleshooting.
• Strong understanding of security technologies such as NextGen Firewalls, SASE, Web Application Firewalls, and cloud security.
• Demonstrated experience in Security Operations Centres (SOC), particularly in managing and supporting CyberArk-based security solutions.
• Experience with cloud technologies (AWS, Azure) and virtualisation security.
• Strong problem-solving skills, able to troubleshoot complex security issues in fast-paced environments.
• Solid understanding of networking, including TCP/IP, OSI Model, network segmentation, and packet inspection.
• Strong communication skills, with the ability to collaborate effectively with both internal teams and clients.

Desirable Skills and Experience:

• CyberArk certifications or other vendor-specific credentials.
• Experience with SIEM, EDR, and other security monitoring technologies.
• Familiarity with scripting and automation (Python, PowerShell, Bash).
• Experience working with managed service providers (MSPs) or large-scale enterprise clients.
• Industry certifications such as CISSP, CISM, or vendor-specific certifications (e.g., Cisco, Palo Alto, Checkpoint).

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training and development opportunities including company paid certifications
• Opportunities for professional development and career advancement