About Us

We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.

We are THE MISSING LINK between where you are and where you want to be.

As a CyberArk PAM Senior Engineer & IDaM SME , you’ll play a pivotal role in delivering secure, scalable, and compliant identity solutions across diverse enterprise environments.

Your primary focus will be on Identity & Access Management (IDAM), Privileged Access Management (PAM) solutions, where you will lead the configuration, maintenance, and advanced troubleshooting efforts (Level 2 & 3 support). You will also collaborate with our Security Architects, Engineers and clients to facilitate the transition from implementation project to managed services.

We believe in investing in and developing our people through a variety of training and education programs. When you first come on board, you’ll be given a structured training and development plan that is tailored to you and your previous experiences. This will include a combination of industry qualifications as well as vendor-specific certifications specific to your role.

Requirements

Essential

• 7+ years of experience in Identity and Access Management (IAM), with at least 3 years in PAM operations.
• Proven expertise in CyberArk PAM administration and architecture.
• Lead the operational management and optimisation of the CyberArk PAM platform, including Vault, PVWA, CPM, PSM, PTA.
• Strong exposure to IDAM & PAM products such as SailPoint, Okta, Beyond Trust and Microsoft Entra in enterprise environments.
• Deep understanding of identity lifecycle, access governance, RBAC, least privilege principles, SSO, MFA, Conditional Access etc.
• Knowledge of regulatory requirements related to identity and access management and their impact on IAM.
• Collaborate with Customers, Vendors, and compliance teams to align identity security with operational goals
• Lead incident response and remediation efforts related to privileged access

Desirable

• Widespread knowledge of technology across applications, databases, operating systems, IP networks, storage, and backups.
• Hold the below advanced vendor certifications;
• CyberArk CDE in PAM, Privilege Cloud.
• SailPoint IdentityNow/ IdentityIQ certification.
• Okta Certified Professional or Administrator.
• Microsoft Certified: Identity and Access Administrator Associate.
• Desirable experience with cloud platforms (AWS, Azure, GCP) and DevOps integration.
• Scripting languages, e.g. PowerShell, Python are beneficial for automation and integration tasks.
• Active involvement in ongoing professional development and industry engagement, including participation in advanced cybersecurity forums, webinars, workshops, and professional networks.

Benefits

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training and development opportunities including company paid certifications
• Opportunities for professional development and career advancement