As a SOC Support engineer, you will be responsible for receiving and handling tickets from Level 1 SOC B2B Engineers, Call Center, B2B, and Home clients related to enterprise services such as Fixed Service, Cloud Service, and Hosting Service. Perform second-level troubleshooting on B2B and Home Clients, escalating tickets to experts or responsible personnel when needed. Update service status, notify clients of service impacts, and create tickets for internal and external parties. Additionally, you will prepare hand-over reports and other required reports for management and communicate with relevant teams for swift service restoration.
Job Description
- Receiving and handling tickets from Level 1 SOC B2B Engineer, Call Center, B2B, Home clients related to enterprise services (Fixed Service, Cloud Service, Hosting Service and other launched services).
- Performing second-level troubleshooting on B2B and Home Clients with appropriate flows.
- Escalating tickets to experts or responsible personnel when unable to handle at this stage.
- Communicating with relevant teams for swift service restoration when root causes of issues are identified by the second level.
- Updating service status to Level 1, B2B, Home Clients, or Call Center on ticket status.
- Notifying B2B, Home Clients, and Call Center agents of any service impacts from internal or external outages.
- Cooperating with NOC Engineers on network troubleshooting that could impact SOC services.
- Configuring relevant NEs within provided access limits to restore customer services.
- Commissioning customer devices or other related NEs to ensure proper service functioning.
- Creating tickets for internal and external parties to track and update service issues systematically.
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Preparing handover reports and other required reports for management from own responsible shift.
- Bachelor’s Degree of Telecommunication and Networking, IT or any related field
- Minimum Three (3) years of Telecommunications experience (Fixed Network, ISP, Base Station, Transmission, Power, IT Infra, Datacenter, EMS, NMS, and OSS )
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Good communications in English, reading, writing, and listening
- Risk Management
- Interpersonal Skills, Communication Skills
- Change Management
- Microsoft Office
- Proactive
- Customer Focus
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Teamwork
Job Application
[email protected]
No. 464A Monivong Blvd, Sangkat Tonle Bassac, Khan Chamkarmorn, Phnom Penh Cambodia.
Senior Embedded Software Engineer
@ Embedd 
What we're looking for
At embedd.it, we power hardware-software integration in embedded devices. We turn fragmented semiconductor chip data into configurable digital twins, then deterministically generate code, tests, and documentation – making integration faster, cheaper, and resilient to supply chain shocks.
We’re looking for a true legend – someone with abstract thinking and deep expertise in low-level software development. You’ll build vendor-agnostic tooling for MCU and peripheral integration to solve hardware-software integration once and for all. We work at the intersection of embedded systems, code generation, compilers, and machine learning. It’s your chance to help redefine how low-level development is done.
Responsibilities
- Drive the architecture of the driver structures and system layout
- Define scalable patterns for cross-architectural integration across bare-metal, Zephyr, Linux, and other environments
- Deconstruct complex SoC device trees and translate hardware descriptions into structured internal models for automated reasoning
- Partner with the ML team to shape data and annotation models for AI-driven data-extraction tooling
Qualifications
- 5+ years of experience in embedded systems development, including bare-metal and RTOS-based systems
- Proficiency in C/C++
- Familiarity with firmware configuration, SoC bring-up, and system-level debugging
- Hands-on experience with code generation tools, or low-level compiler/decompiler/emulator technologies
- Strong background in embedded toolchains: compilers, linkers, debuggers, and build systems
- Python or scripting for automation and tooling is a plus
- Experience with functional-safety standards is a plus
Why embedd.it?
- Dynamic, venture-backed team of engineers challenging the status quo 🚀
- Work at the intersection of embedded systems, code generators, compilers, and ML 🤖
- Unusual challenges requiring out-of-the-box abstract thinking 🧠
- Competitive compensation: cash + equity 💰
- Remote work possible 🌍
About Us
embedd.it is a UK-based startup reinventing embedded development. Our platform transforms unstructured semiconductor data into structured digital twins, enabling automatic generation of drivers, tests, and documentation. We're building a single, traceable source of truth to make integration fast, vendor-agnostic, and future-proof.
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