Duties & Responsibilities:
• Perform L1/L2 initial troubleshooting and incident response
• Monitor, analyze, and resolve issues as part of a 24/7 shift-based operation
• Receive and analyze incident tickets, resolve where possible or escalate to appropriate technical teams; track incidents through to closure
• Liaise with vendors and international partners as needed to resolve issues
• Conduct root cause analysis and contribute to proactive maintenance strategies
• Generate standard reports on service and incident availability
• Follow up on incidents end-to-end and provide closure documentation to stakeholders
• Prepare detailed Root Cause Analysis (RCA) and post-incident reports
• Support configuration management tasks through NMS systems
• Ensure network resilience and contribute to effective disaster recovery planning
• Monitor personal KPIs to meet operational performance targets
• Support international network operations, including global connectivity (IPLC, ISP, MPLS, cloud networks)
• Coordinate international change requests and planned maintenance activities with relevant stakeholders
• Oversee vendor performance and support periodic review meetings
• Utilize various network and service management tools (e.g., CRM, Service Manager, NMS, Riverbed Steelhead, Spectrum, Nimbra)
Qualifications & Experience:
• Minimum of 4 years’ experience in a similar role
• Diploma in Telecommunications or Engineering, with relevant certifications (e.g., Cisco, POTN, DWDM, SDH)
• Solid understanding of telecom network monitoring and alarm management
• Experience with field-level fault troubleshooting (FLM)
• Strong analytical and problem-solving abilities
• Effective written and verbal communication skills
• Ability to work both independently and collaboratively in high-pressure environments
• Willingness to work flexible hours, including night shifts and extended office hours
Skills & Tools:
• Proficiency in Microsoft Office Suite
• General IT and computer literacy
• Familiarity with ITIL processes
Senior Embedded Software Engineer
@ Embedd 
What we're looking for
At embedd.it, we power hardware-software integration in embedded devices. We turn fragmented semiconductor chip data into configurable digital twins, then deterministically generate code, tests, and documentation – making integration faster, cheaper, and resilient to supply chain shocks.
We’re looking for a true legend – someone with abstract thinking and deep expertise in low-level software development. You’ll build vendor-agnostic tooling for MCU and peripheral integration to solve hardware-software integration once and for all. We work at the intersection of embedded systems, code generation, compilers, and machine learning. It’s your chance to help redefine how low-level development is done.
Responsibilities
- Drive the architecture of the driver structures and system layout
- Define scalable patterns for cross-architectural integration across bare-metal, Zephyr, Linux, and other environments
- Deconstruct complex SoC device trees and translate hardware descriptions into structured internal models for automated reasoning
- Partner with the ML team to shape data and annotation models for AI-driven data-extraction tooling
Qualifications
- 5+ years of experience in embedded systems development, including bare-metal and RTOS-based systems
- Proficiency in C/C++
- Familiarity with firmware configuration, SoC bring-up, and system-level debugging
- Hands-on experience with code generation tools, or low-level compiler/decompiler/emulator technologies
- Strong background in embedded toolchains: compilers, linkers, debuggers, and build systems
- Python or scripting for automation and tooling is a plus
- Experience with functional-safety standards is a plus
Why embedd.it?
- Dynamic, venture-backed team of engineers challenging the status quo 🚀
- Work at the intersection of embedded systems, code generators, compilers, and ML 🤖
- Unusual challenges requiring out-of-the-box abstract thinking 🧠
- Competitive compensation: cash + equity 💰
- Remote work possible 🌍
About Us
embedd.it is a UK-based startup reinventing embedded development. Our platform transforms unstructured semiconductor data into structured digital twins, enabling automatic generation of drivers, tests, and documentation. We're building a single, traceable source of truth to make integration fast, vendor-agnostic, and future-proof.
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