Global Data Services, End-to-End Connectivity (Domestic & International), Broadcasting Transmission Support, MPLS, POTN/DWDM Systems
Role Summary:
This role is responsible for the end-to-end monitoring and management of high-priority private networks and services under stringent SLA commitments. The engineer will oversee proactive and reactive operations support, ensuring service continuity, timely resolution of issues, and alignment with defined performance metrics.
Duties & Responsibilities:
• Perform L1/L2 troubleshooting, incident management, and escalation coordination
• Operate within a 24/7 shift-based NOC environment
• Analyze and resolve incidents or escalate to appropriate operational teams; follow through until resolution
• Liaise with vendors, international carriers, and partners for issue resolution
• Conduct root cause analysis and recommend/implement proactive maintenance actions
• Generate and maintain service availability and incident reports
• Ensure end-to-end incident closure and deliver RCA/post-mortem reports
• Prepare weekly/monthly operational performance and SLA compliance reports
• Support change management tasks within NMS platforms
• Ensure high network resilience and contribute to disaster recovery planning
• Track and achieve defined operational KPIs
• Coordinate and manage international carrier change requests and planned maintenance
• Manage vendor performance reviews and ensure SLA compliance
• Support cloud and data center-related operations as required
• Lead or assist in video network service delivery using SDH networks, Nimbra, encoders, decoders, IP switches, routers, WAN optimization tools, satellite receivers, and other broadcasting hardware
• Oversee submarine cable systems and global NOC operations, ensuring optimal performance of multi-vendor optical systems (Huawei, Nokia, Infinera, Ciena, etc.)
• Operate and utilize various network monitoring and service management tools such as CRM systems, Service Manager, NMS, Riverbed Steelhead, Spectrum, and Nimbra SD-WAN solutions
Qualifications & Experience:
• Minimum 5 years of experience in a similar role
• Diploma in Telecommunications or Engineering, with relevant certifications (e.g., Cisco, POTN, DWDM, SDH)
• Solid knowledge of telecom network monitoring and alarms handling
• Experience coordinating with field-level teams for fault troubleshooting
• Familiar with MPLS, IP, and global connectivity services (IPLC, ISP, cloud networks)
• Understanding of data center, media cloud, and B2B operations
• Familiar with configuration management and change implementation within network environments
• Proficient in managing SLAs, performance metrics, and vendor relationships
• Strong analytical and communication skills
• Able to work in high-pressure, shift-based environments
Skills & Tools:
• Proficiency in Microsoft Office Suite
• Strong IT and computer literacy
• Familiarity with ITIL practices
Senior Embedded Software Engineer
@ Embedd 
What we're looking for
At embedd.it, we power hardware-software integration in embedded devices. We turn fragmented semiconductor chip data into configurable digital twins, then deterministically generate code, tests, and documentation – making integration faster, cheaper, and resilient to supply chain shocks.
We’re looking for a true legend – someone with abstract thinking and deep expertise in low-level software development. You’ll build vendor-agnostic tooling for MCU and peripheral integration to solve hardware-software integration once and for all. We work at the intersection of embedded systems, code generation, compilers, and machine learning. It’s your chance to help redefine how low-level development is done.
Responsibilities
- Drive the architecture of the driver structures and system layout
- Define scalable patterns for cross-architectural integration across bare-metal, Zephyr, Linux, and other environments
- Deconstruct complex SoC device trees and translate hardware descriptions into structured internal models for automated reasoning
- Partner with the ML team to shape data and annotation models for AI-driven data-extraction tooling
Qualifications
- 5+ years of experience in embedded systems development, including bare-metal and RTOS-based systems
- Proficiency in C/C++
- Familiarity with firmware configuration, SoC bring-up, and system-level debugging
- Hands-on experience with code generation tools, or low-level compiler/decompiler/emulator technologies
- Strong background in embedded toolchains: compilers, linkers, debuggers, and build systems
- Python or scripting for automation and tooling is a plus
- Experience with functional-safety standards is a plus
Why embedd.it?
- Dynamic, venture-backed team of engineers challenging the status quo 🚀
- Work at the intersection of embedded systems, code generators, compilers, and ML 🤖
- Unusual challenges requiring out-of-the-box abstract thinking 🧠
- Competitive compensation: cash + equity 💰
- Remote work possible 🌍
About Us
embedd.it is a UK-based startup reinventing embedded development. Our platform transforms unstructured semiconductor data into structured digital twins, enabling automatic generation of drivers, tests, and documentation. We're building a single, traceable source of truth to make integration fast, vendor-agnostic, and future-proof.
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