Robotiq, a Canadian-founded company, are the humans behind the robots: a team of enthusiasts who work as ONE Team, care for customers' and employees’ success, and innovate relentlessly. We build easy-to-deploy collaborative robot (or cobot) solutions to automate manual tasks.

Our mission: free human hands from repetitive tasks by enabling manufacturing companies to solve their labor challenges, and workers to grow and have more fulfilling jobs.

ROLE OVERVIEW :

Under the supervision of the Services Director, the Robotics Solutions Specialist plays a pivotal role in supporting turnkey collaborative robot solutions throughout the entire project lifecycle. Acting as both a technical advisor and a project facilitator, this individual engages, to different levels, in all phases of the process, from pre-sales to project delivery, ensuring seamless execution and customer satisfaction. The Robotics Solutions Specialist builds and works in close collaboration with Sales to develop and nurture a common/shared sense of ownership of each potential project.

MEANINGFUL RESPONSIBILITIES :

Build Turnkey Solution Concept & Support the Sales Team in the pre-sale phase of the deal:

• Work closely with customers to understand their needs, challenges, and technical automation requirements.
• When required, go on customer visits to properly scope the project and assist the Sales Team.
• Conduct technical qualifications around the complete solution, proof-of-concept development and demonstrations when needed/required, create detailed technical and financial proposals and other tailored activities to advance sales opportunities.
• Provide detailed recommendations and collaborate closely with the sales team to define and propose optimal solutions that meet client needs.
• Build solution concept, including but not limited to robot simulations, layout, technical drawings, safety concepts. Define associated service offer and any custom engineering work.
• Build formal quotation presentations to customers, including co-authoring the statement of work, in collaboration with Project Managers and other members of the services team. Clarify responsibilities between Robotiq and the client. Ensure internal ownership and client accountability.
• Work closely with the salesperson to secure the order.
• Work closely with the Services Team, take ownership, recommend and decide on the final solution concept that Robotiq will commit to deliver.

Project and post-sale phases:

• Ensure a smooth transition with the Project Manager after the order is received. Customer requirements and Robotiq responsibilities should be clearly documented and communicated to the project delivery team. A warm introduction to the responsible Project Manager and client should be done to complete the handoff to the project team.
• When required, take on the Installer role for projects, going on-site and taking responsibility for the installation. This includes : preparation, shipping, test, robot programming, assembly, training of customers, administrative documentation on site.

Customer relationship and experience:

• Develop strong relationships with decision makers within key customers, our commercial team and our distribution network.
• Test and provide feedback on product development, features, and application solutions.
• Document and communicate product improvement opportunities based on interactions with customers.
• Become a promoter of the products, technologies and application solutions within the community to drive the offer proposal.

Ensure the Autonomy of Internal Teams and Customers:

• Continuously develop the technical expertise of our sales team to enable them to successfully promote our product range.
• Develop tools to increase the Sales team autonomy.
• Enhance the technical proficiency of our internal teams and customers by building advanced skills in deploying, using, and troubleshooting our products.
• Build strong collaborative relationships with internal teams.

QUALIFICATIONS:

• University degree in related field of Engineering
• Minimum 5 years of relevant experience to the role (industrial, automation, integration, sales)
• Experience in technical sales & system integration
• Willing to travel up to 20 weeks per year

DESIRED SKILLS :

Key Competencies:

• Sales-oriented mindset
• Problem solving
• Adaptability
• Creativity
• Resourcefulness
• Autonomy / Proactivity
• Commercial aptitude
• Inspire confidence

Technical Skills:

• Automation (Robots, PLCs, conveyors, etc.)
• Technical drawing
• Knowledge of applicable standards and regulations
• Basic electrical and mechanical engineering

WHY JOINING FORCES WITH THE ROBOTIQ TEAM?

Robotiq shines with its human-centered culture, transparent communications, the sharing of information and expertise as well as the strong spirit of collaboration that is felt throughout the company!

What sets Robotiq apart even more :

• A noble and inspiring mission: to free human hands from repetitive tasks;
• Stimulating challenges within a high-tech organization;
• Flexible working hours and Holidays (according to local regulations), both for vacations and time management, for a true work/life balance;
• Corporate philosophy based on collaboration and transparency of communications;
• Management based on autonomy and both collective and individual objectives;
• Challenges of robotics, innovation, and international growth.

We will be delighted to make your acquaintance!