Embedded Technical Support Engineer
📌Yaqum, Israel 🇮🇱
⏱︎ full-time
🧙♂️ senior
Description
Orpak is seeking a highly skilled and experienced Technical Support Engineer to join our Tier 3 team, focusing on Embedded Products. As a Tier 3 Engineer, you will play a critical role in providing expert technical support to our customers, resolving complex technical issues and ensuring the smooth operation of our products. You will work closely with other members of the Technical Support team, as well as with product development and engineering teams, to identify and resolve product issues.
Responsibilities :
- Develop an in-depth understanding of Orpak's embedded products and their integration within customer environments.
- Provide Tier 3 technical support to customers, resolving complex technical issues and troubleshooting problems related to embedded products.
- Take a leading part in building and maintaining an internal LAB for Customer Support needs.
- Investigate, simulate and analyze technical issues, identifying root causes.
- Collaborate with other technical support engineers, QA and product development teams to resolve recurring issues and improve product quality.
- Document technical solutions and knowledge base articles for future reference.
- Interact directly with customers to understand and diagnose their technical challenges.
- Communicate effectively to guide customers through issue resolution and ensure a positive experience.
- Training Responsibilities:
Prepare and maintain the training kit, ensuring it is up to date with the latest product features and best practices.
Conduct training sessions for internal teams, customers, or partners as needed.
Continuously improve training materials based on feedback and product updates.
- Travel abroad: Customer On-Site visits according to needs (up to 4 times a year)
Requirements
- Bachelor’s degree in electrical engineering, or related field.
- Minimum of 5 years hands-on experience in troubleshooting and resolving complex technical issues, with a strong focus on embedded systems
- Experience with Linux and Windows OS environments
- Experience with Embedded Linux (user space development and debugging, Yocto, Buildroot, low-level drivers)
- Exposure to embedded system architectures and standards
- Experience with communication protocols and interfaces; Ethernet, SPI, I2C, UART, Ethernet, USB
- Experience with debugging tools and techniques
- Experience with remote support tools
- Proficiency in spoken and written English at a high level - Mandatory
- Ability to work independently and as part of a team
- Organized and excited about technology
Additional Skills:
- Deep familiarity with EMBEDDED LINUX, RTOS such as MQX and multi-threading Applications
- Experience with
- SW (C/C++) on embedded platforms
- RFID systems
- Wireless communication (WiFi, Bluetooth, Zigbee)
- Vehicle CAN BUS, OBD diagnostics
- Serial communications - RS232/RS485
- TCP/IP, TLS secure communication
- TCP/IP, TLS secure communication
- Working with GIT
#LI-MS3
Senior Embedded Software Engineer
@ Embedd 
What we're looking for
At embedd.it, we power hardware-software integration in embedded devices. We turn fragmented semiconductor chip data into configurable digital twins, then deterministically generate code, tests, and documentation – making integration faster, cheaper, and resilient to supply chain shocks.
We’re looking for a true legend – someone with abstract thinking and deep expertise in low-level software development. You’ll build vendor-agnostic tooling for MCU and peripheral integration to solve hardware-software integration once and for all. We work at the intersection of embedded systems, code generation, compilers, and machine learning. It’s your chance to help redefine how low-level development is done.
Responsibilities
- Drive the architecture of the driver structures and system layout
- Define scalable patterns for cross-architectural integration across bare-metal, Zephyr, Linux, and other environments
- Deconstruct complex SoC device trees and translate hardware descriptions into structured internal models for automated reasoning
- Partner with the ML team to shape data and annotation models for AI-driven data-extraction tooling
Qualifications
- 5+ years of experience in embedded systems development, including bare-metal and RTOS-based systems
- Proficiency in C/C++
- Familiarity with firmware configuration, SoC bring-up, and system-level debugging
- Hands-on experience with code generation tools, or low-level compiler/decompiler/emulator technologies
- Strong background in embedded toolchains: compilers, linkers, debuggers, and build systems
- Python or scripting for automation and tooling is a plus
- Experience with functional-safety standards is a plus
Why embedd.it?
- Dynamic, venture-backed team of engineers challenging the status quo 🚀
- Work at the intersection of embedded systems, code generators, compilers, and ML 🤖
- Unusual challenges requiring out-of-the-box abstract thinking 🧠
- Competitive compensation: cash + equity 💰
- Remote work possible 🌍
About Us
embedd.it is a UK-based startup reinventing embedded development. Our platform transforms unstructured semiconductor data into structured digital twins, enabling automatic generation of drivers, tests, and documentation. We're building a single, traceable source of truth to make integration fast, vendor-agnostic, and future-proof.
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Experience
🧙♂️ senior
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