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Ezurio (formerly Laird Connectivity)

Embedded Linux Support Engineer III

๐Ÿ“ŒUnited States, United States ๐Ÿ‡บ๐Ÿ‡ธ

โฑ๏ธŽ full-time

๐Ÿง™โ€โ™‚๏ธ mid-level

About the Company: We simplify wireless connectivity with innovative IoT solutions and world class customer support. Our culture creates a fast moving, stimulating, flexible work environment for all our employees. Together we are innovating wireless for a connected world.


About the Role: We are seeking a highly skilled Embedded Linux Engineer to join our team and lead technical support for Ezurioโ€™s customers designing with System-on-Modules (SoMs) and Single Board Computers (SBCs). The ideal candidate will have extensive experience in embedded systems software design, exceptional proficiency with Yocto Linux, and a passion for supporting customers through design challenges. Role will support customers throughout their design cycle, including initial bring-up of the SoM development kit, software development & integration, debugging challenges, and post-production support. Legal authorization to work in the US is required.


Responsibilities

  • Provide professional design and integration support to Ezurioโ€™s customers, with a specific focus on SoMs and Yocto Linux.
  • Develop a strong understanding of Ezurioโ€™s SoM product offering, including system-level features/benefits with a focus on the Yocto Linux Board Support Package and how a customer would develop and integrate their user-space application.
  • Troubleshoot customer issues via phone, email, and web-based case management system.
  • Take full ownership of customer technical support including providing timely responses to inquiries, holding live debug sessions, and seeing problems through to resolution.
  • Work closely with sales team to prioritize and best serve customers.
  • Develop customer-facing demos, write documentation, and author FAQs.


Qualifications

  • Very proficient with Yocto Linux running on ARM Microprocessors.
  • Someone who thrives on solving complex problems and prides themselves on delivering a solution.
  • Technical aptitude with creative problem-solving and troubleshooting abilities.
  • Excellent communication skills (both oral and written), ability to work with a keen sense of urgency, and a positive attitude are core to this position.
  • Strong time-management and organizational skills.
  • Proven ability to work effectively with cross-functional team members.
  • Experience with Wi-Fi and/or Bluetooth is preferred.
  • Experience with Buildroot Linux and/or Android is nice-to-have.


Education/Experience

  • Bachelor's degree, preferably in a technical discipline (Computer Science, Electrical Engineering, Computer Engineering, etc.) or relevant prior experience required.
  • 3-5 years of experience with ARM-based Microprocessors utilizing Yocto Linux.



We're an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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