Embedded Automation Service Engineer
📌Fort Washington, United States 🇺🇸
⏱︎ full-time
🧙♂️ mid-level
Work Location: Johnson & Johnson Springhouse, PA
Position Details:
We are searching for an experienced Field Service Engineer to support our expanding install base of laboratory automation platforms. You will be responsible for the installation, maintenance, and repair of hardware and device platforms at a specific customer site and be key to the adoption and ongoing utilization of HighRes Biosolutions’ platforms and products, requiring a professional, customer-centric approach combined with excellent problem-solving and technical skills.
You will have the opportunity to partner with Automation Support Engineers, Field Application Specialists, and your Account Manager to drive customer satisfaction and customer success. This role is an embedded position based at a larger customer site in Pennsylvania, with some infrequent travel to our HQ near Boston.
What you will be doing:
- Troubleshoot, repair, and maintain the full range of HighRes devices, systems, and automation platforms.
- Deploy and calibrate robotic systems at customer sites.
- Provide rapid response to customer support requests, initiating troubleshooting and triage of customer-reported product issues.
- Complete accurate and timely documentation of support case issues, activities, and resolution.
- Collaborate with HighRes Automation Support Engineers and operations teams to deploy device updates, system upgrades, and relocations at customer sites.
- Train customers on routine operation of devices and perform basic Cellario software training.
- Develop customer relationships through proactive and collaborative communication to ensure customer engagement, customer referrals, and overall customer success with our products in the assigned territory.
- Regularly author service documentation and contribute knowledge base articles for technical support and servicing & troubleshooting techniques.
- Mentor and train junior-level FSE’s and contribute to overall professionalism and service delivery excellence of HighRes’ Customer Service.
- Complete ongoing internal/external technical and professional training and development for continuous improvement and further expansion of service skills and delivery.
- Occasional co-ordination with laboratory instrumentation and robot third-party device manufacturers to achieve tier 2 and tier 3 issue resolution.
-
Manage and maintain field service spares and a service inventory accurately.
Your knowledge, skills and attributes:
- Qualified to a minimum of HNC level with a bias in mechanical or electrical engineering. Modern apprenticeship qualifications will also be considered.
- Minimum 4 years direct experience in a field service or customer-facing support role, with preference for experience in laboratory or industrial automation products, robotics, or laboratory instrumentation field service. In-house automation support/engineering experience will also qualify.
- HVAC/cooling/environmental experience as well as control software/firmware, computer communications (TCP/IP, RS232), and object-oriented programming experience are advantages, but not required.
- Mature customer service skills.
- Excellent troubleshooting and diagnostic skills.
- Strong written and oral communication skills.
- Organized and capable of self-management.
- Ability to travel
- Valid driver’s license.
Senior Embedded Software Engineer
@ Embedd 
What we're looking for
At embedd.it, we power hardware-software integration in embedded devices. We turn fragmented semiconductor chip data into configurable digital twins, then deterministically generate code, tests, and documentation – making integration faster, cheaper, and resilient to supply chain shocks.
We’re looking for a true legend – someone with abstract thinking and deep expertise in low-level software development. You’ll build vendor-agnostic tooling for MCU and peripheral integration to solve hardware-software integration once and for all. We work at the intersection of embedded systems, code generation, compilers, and machine learning. It’s your chance to help redefine how low-level development is done.
Responsibilities
- Drive the architecture of the driver structures and system layout
- Define scalable patterns for cross-architectural integration across bare-metal, Zephyr, Linux, and other environments
- Deconstruct complex SoC device trees and translate hardware descriptions into structured internal models for automated reasoning
- Partner with the ML team to shape data and annotation models for AI-driven data-extraction tooling
Qualifications
- 5+ years of experience in embedded systems development, including bare-metal and RTOS-based systems
- Proficiency in C/C++
- Familiarity with firmware configuration, SoC bring-up, and system-level debugging
- Hands-on experience with code generation tools, or low-level compiler/decompiler/emulator technologies
- Strong background in embedded toolchains: compilers, linkers, debuggers, and build systems
- Python or scripting for automation and tooling is a plus
- Experience with functional-safety standards is a plus
Why embedd.it?
- Dynamic, venture-backed team of engineers challenging the status quo 🚀
- Work at the intersection of embedded systems, code generators, compilers, and ML 🤖
- Unusual challenges requiring out-of-the-box abstract thinking 🧠
- Competitive compensation: cash + equity 💰
- Remote work possible 🌍
About Us
embedd.it is a UK-based startup reinventing embedded development. Our platform transforms unstructured semiconductor data into structured digital twins, enabling automatic generation of drivers, tests, and documentation. We're building a single, traceable source of truth to make integration fast, vendor-agnostic, and future-proof.
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