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Gables Search Group

Embedded Automation Engineer

๐Ÿ“ŒSpring House, United States ๐Ÿ‡บ๐Ÿ‡ธ

โฑ๏ธŽ full-time

๐Ÿง™โ€โ™‚๏ธ mid-level

๐Ÿ’ฐ 105000

on-site

$105,000 - $120,000 Per Year + 6% BONUS

Weโ€™re looking for an experienced Field Service Engineer to support our client's growing number of lab automation systems. In this role, youโ€™ll install, maintain, and repair equipment at a key customer site. Youโ€™ll play an important part in helping the customer get the most out of our products. This position requires strong technical skills, a professional attitude, and a focus on customer service.

Youโ€™ll work closely with other support engineers, application specialists, and account managers to ensure customer satisfaction. This is an on-site role based at a customer location in Pennsylvania , with occasional travel to our client's headquarters near Boston.

Responsibilities

  • Troubleshoot, fix, and maintain HighRes lab automation equipment and systems.
  • Set up and calibrate robotic systems at the customer site.
  • Respond quickly to support requests and help diagnose technical issues.
  • Keep detailed records of support cases and repairs.
  • Work with our internal teams to update, upgrade, or move equipment at customer sites.
  • Train customers on how to use our systems, including basic software training.
  • Build strong relationships with customers through clear and helpful communication.
  • Write service guides and share troubleshooting tips to help improve support.
  • Help train and guide junior team members to maintain high service standards.
  • Continue learning through technical training and skill development.
  • Occasionally work with third-party equipment manufacturers to help solve complex issues.
  • Keep track of spare parts and tools to make sure everything is in stock and ready to use.

Qualifications

  • A technical qualification (HNC or similar), ideally in mechanical or electrical engineering.
  • At least 4 years of hands-on experience in a service or support role, especially with lab automation, robotics, or lab instruments. In-house automation support experience also counts.
  • Experience with cooling systems, software, networking, or programming is a plus but not required.
  • Strong customer service and communication skills.
  • Excellent problem-solving abilities.
  • Well-organized and able to manage your own schedule.
  • Willingness to travel as needed.
  • Valid driverโ€™s license required.
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  • Employment

    โฑ๏ธŽ full-time

  • Experience

    ๐Ÿง™โ€โ™‚๏ธ mid-level

  • Salary

    ๐Ÿ’ฐ 105000

  • Working model

    on-site

  • Skills
  • Industry
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