About Us

The Missing Link have been operating in Australia for over 27 years with over 200+ staff, you will be joining a highly successful team.

Our core offerings include cyber security, hardware and software, resiliency, cloud, communications, infrastructure, consulting services and managed services.

Our Security division is one of the fastest growing Cyber Security businesses in Australia and is split into three service areas:

• Red Team (Security Consulting & Penetration Testing)
• Blue Team (Security Architecture & Engineering)
• Security Operations Centre (SOC)

We're recognised as industry leaders and accredited to the highest levels in the design, delivery, and support of the latest technologies. We partner with market-leading global and local vendors to deliver world-class business outcomes through IT transformation. Today, The Missing Link is one of the most awarded IT companies in Australia.

We have a number of focus areas and specialisation within the SOC, these are:

Defender: SOC Engineers who are responsible for the management, configuration, maintenance and handling incidents involving various security solutions, Infrastructure and cloud.

Hunter: SOC Analysts who conduct regular hunts through telemetry from various security solutions looking for IOCs and BIOCs

Watcher: SOC Analysts who triage and investigate alerts from various security solutions but primarily from EDR and SIEM

Responder: SOC Analysts who lead or contribute to the progression and resolution of Incident Response scenarios

A Day in the Life of GSOC Engineering Team

The Missing Link Global Security Operations Centre provides 24x7 Managed Services (MS) support to our clients across a variety of sectors. Day-to-day you will be responsible for the configuration, maintenance and troubleshooting Level 1 & Level 2 support for market-leading security technologies such as CyberArk, Fortinet, Cisco, Checkpoint, Cloudflare, SASE solutions & more. You will also collaborate with our Security Architects, Engineers and clients to facilitate the transition from implementation project to managed service.

While most work will be supporting our clients during their hours of operation, you will also be required to assist the Senior SOC Engineers in responding to incidents, as well as working closely with MDR (Watcher) Team to respond and defend against malicious activity targeting our clients. We believe in investing in and developing our people through a variety of training and education programs. When you first come on board, you’ll be given a structured training and development plan that is tailored to you and your previous experiences. This will include a combination of industry qualifications as well as vendor-specific certifications specific to your role.

Requirements

Essential

• 2 years of experience in Cyber Security within a Managed Service Provider or similar role.
• Familiar with NextGen Firewalls, Cloud SASE, Web Application Firewalls, Identity/Privilege Access Management solutions, and other security technologies, with hands-on experience in configuration and troubleshooting.
• Knowledge of products like CyberArk, Cloudflare, and Zscaler is a plus.
• Understanding of Network Segmentation, URL Filtering, Packet Inspection, Certificate services, virtualization and cloud security technologies.
• Solid grasp of IT fundamentals, OSI Model, TCP/IP stack, and Network architectures.
• Good analytical, debugging, and problem-solving skills, able to troubleshoot issues under tight deadlines and perform well in a fast-paced environment.
• Actively contributed to improving SOC processes, procedures and best practices.
• Developing problem-solving skills with a focus on innovative solutions and root cause analysis.
• Contributed to stakeholder management by briefing external clients and sharing security best practice recommendations.
• Demonstrated organizational skills to manage multiple tasks and projects effectively within a dynamic environment.
• Strong interpersonal skills, with the ability to contribute to a positive, high-performance team culture and support collective success through collaboration and mentorship.

Desirable

• Good understanding of technology across applications, databases, operating systems, IP networks, storage, and backups.
• Pursuing vendor certifications in NG-FWs, Cloud SASE, WAF, PAM, EPM etc. Holding valid certifications in CyberArk and Cloudflare is a plus.
• Understanding of IaC (Infrastructure as Code) practices for provisioning, configuration, and management of security devices in cloud platforms like AWS or Azure.
• Developing skills in scripting, automation, and orchestration using languages such as PowerShell, Python, or Bash.
• Self-motivated and operations-focused with a keen eye for detail. Share details about your home network and labs you have set up.
• Active involvement in ongoing professional development and industry engagement, including participation in advanced cybersecurity forums, webinars, workshops, and professional networks.
• Committed to continuous learning, with knowledge of certifications such as ISC2, ISACA, and vendor-specific certifications (Cisco, Palo Alto, Checkpoint).
• Effective team collaborator, contributing to knowledge sharing and supporting team success.

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training and development opportunities including company paid certifications
• Opportunities for professional development and career advancement